For all 1Click Offer users in the network, Lender*VP would like to remind you of the following recommendations prior to sending out offers to members: Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead... Read more »
Documentation Digest is your go-to knowledge base for questions relating to software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share... Read more »
CU*Answers Collections Services takes a different approach to collection work. Our team of experienced collectors aim to work with your members to resolve their delinquency issues. By analyzing members’ delinquency challenges and asking open-ended questions, our team prioritizes bringing your members current and keeping them current. We utilize all tools available including A2A transfers, ACH... Read more »
The Lender*VP and IRSC teams invite you to join our upcoming webinar, as we dive into the NEW online banking Secured Loan Application! We will demo the app and walk you through the process of setting it up in CU*Publisher! Share these event details with your lending and marketing teams – we look forward to sharing... Read more »
Join the Education Team as we explore a day in the life of a Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CBX.  We will concentrate on the tools that help users answer various member inquiries relating to accounts and account history. Participants... Read more »
On Tuesday, January 20th, we will be deploying Project #58074, which will provide credit unions with a new option to pay escrow analysis surplus funds by check. Currently, for surplus amounts over fifty dollars, the only choice is to automatically transfer the funds to the base share account. Following the deployment of Project #58074, credit... Read more »
Two For Tuesday with Geoff Johnson Logo
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following.  Watch the video below to hear Geoff’s insight on this week’s topics.   Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and... Read more »
Attention Credit Unions using the “View Check Images from Inquiry” button in CBX On Monday, January 26, we will be changing the application that displays the checks viewed from Inquiry in CBX. The same Native Receipts viewer that currently displays your member’s photo IDs will now display the checks as well. If you have any... Read more »

The CU*Answers Conversions team helped launch African Diaspora FCU on December 15, 2025. African Diaspora FCU will serve members who identify as part of the global African Diaspora—through heritage, ancestry, culture, or connection – or individuals who share and support the mission, values, and advancement of the African Diaspora even if they are not of […]

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As of December 2025, the Education Team assisted Filer Credit Union with implementing a Custom Training Edition (CTE). Filer CU is headquartered in Manistee, MI. Their credit union has hired roughly 50 team members to manage the 4 branches in Manistee, Ludington, and Bear Lake. This Custom Training Edition will be accessible to each location […]

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