Your mobile app is one of the most visible digital touchpoints for your members. Are you using it to its full potential? Join us for an upcoming webinar on CU Publisher – It’s Me 247 Mobile Training. This session will walk through the process of customizing and enhancing your It’s Me 247 Mobile App, including: Branding and color configuration... Read more »

The CU*Answers Cards & Payments team converted 1,479 credit card loans for Polish-American FCU to CBX online credit card platform. Polish-American FCU, located in Troy, MI brought their credit card portfolio in-house. “There are many upsides for credit unions moving their credit cards into CBX for both member and CU staff. Their members can now […]

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San Antonio Citizens Federal Credit Union is excited to announce the launch of its new website, sacfcu.org. The site features a modern, responsive design with easy access to online banking, a featured rates section, and real-time rate updates powered by CBX. Clear navigation and a clean layout provide a smooth experience for new members. Visit […]

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Take a look back at some important topics from the second half of February 2026: Save the Date – Join Us for Our 11th Annual Conversations on Compliance Event! A Note from Cards and Payments: Paymentus P2P Per Transaction Costs Need to Update User IDs? It’s FREE and Easy! Get Ready! The 2026 CU*Answers Leadership... Read more »
Authenticate Me allows credit union staff to validate a member’s identity using their cell phone. The Authenticate Me button is available right from CBX on standard membership screens, making it very easy to send text messages to your members! How the Process Works Staff can begin the process by simply clicking the Authenticate Me button.... Read more »
***This announcement applies to credit unions who received the associated email.*** CU*Answers Collections Services are expanding! We are currently in the process of gauging interest from credit unions in several new states. Our collection agents use a member-based approach to not only collect delinquent payments, but also to work with members and create a plan to... Read more »
The number one communication piece mailed to a member is the periodic statement. This course concentrates on the available configuration features within the core and how changes affect statement creation. This course will help participants understand the statement insert process and the key deadlines that need to be met to ensure accurate and timely statement... Read more »
The Internet Retailer Support Center invites you to join us for our next Conversation on Online Member Experience! This upcoming session will place a spotlight on Membership Opening Process (MOP) procedures. We invite attendees to discuss what they are seeing members regularly request through MOP, as well as ways to help make the process most effective. Be... Read more »
We’re saving you a seat! Join our upcoming webinar hosted by Kasey Olchowski, Manager of the Education Team, to learn about Custom Training Edition (CTE). CTE is an alternative to the shared simulated training environment (Bedrock Community CU), currently used by all CU*Answers online clients. CTE gives your team a safe place to practice CBX tools, learn... Read more »
It’s time to upgrade IBM iAccess (used for print sessions) to version 1.1.9.11 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. Remember: these updates will need to be applied to all of your CBX workstations and must be completed by 2/27/2026. If your IT... Read more »